FAQ for guided cycling tours

What is Bike Switzerland ?

We’re small group of educators living in Geneva, Switzerland. Our goal is to help cyclists discover Switzerland. We work in close collaboration with local Swiss authorities and establishments to provide our guests with an authentic Swiss biking experience.

How long have you been doing guided bike tours ?

We did our first tour in 2004. The summer of 2011 will be our eighth year..

 

How many bike tours do you have ?

We will be running 5 tours in 2011: two “Lite Tours”, two “Challenge Tours” and one “Jura Tour”

 

How long is the ride ? Where do we go ?

The Lite Tour has eight days of riding with a day off for hiking. The itinerary will take you across the entire country and covers around 450 kilometers with no real climbing, (we stick to the meadows and valleys with the mountains always nearby.)

We begin in Geneva and end in Rorschach. The itinerary crosses Switzerland from west to east on national bikes routes.

We’ll cycle along rivers, lakes and through many small villages. The itinerary was designed for cyclists with some bicycle touring experience, but who would prefer to have time left at the end of the day for relaxation and some sightseeing. All overnights are spent in interesting villages.

 

 

The Challenge Tour has 7 days of cycling with a day off for hiking in Wengen. The itinerary will take you across the entire country and covers around 600 kilometers.

There is approximately 5,000 meters of climbing on this tour, which means that cyclists should expect some good climbs on most days.
We'll encounter many lakes and forests on this route and when you do climb, you'll always be rewarded with stunning views and deep vistas.

The itinerary was designed for experienced cyclists who would like to push themselves with a bit of climbing. Although the distances do not seem long on paper, cyclists should keep in mind that the climbs, paths and changing scenery and terrain will make a 85 km day seem more like a 120 km day.

Of course, our support vehicle and train system will be nearby in case you encounter difficulties. We overnight in villages, cities and the countryside on this tour.

The Jura Tour goes through the Swiss and French Jura mountains. This tour has 9 days of cycling with one day off in Basel for rest and sightseeing.

The Jura Tour's itinerary is a loop. We begin in Geneva and go north to Basel on the Swiss side, and then return south to Geneva on the French side.

The route is approximately 700 kilometers (435 miles) with almost 7,000 kilometers of climbing.
It's a difficult itinerary with lots of elevation. Only experienced cyclists who enjoy long days of cycling should register for the tour.

For western Europe, the jura is an isolated region and sparsely populated, so all of our overnights are in small hotels and auberges in villages or the middle of the countryside, with the exception of our day off in Basel.

Am I physically up for the LITE Tour  ? Will it be too easy or too difficult for me ?

Lite Tour: You will be ready for this tour if you have ridden at least 700 kilometers in the year of the tour. You should feel comfortable on the saddle for 3 to 4 hours a day and for at least an hour at a time.

 We don’t expect you to be a super athlete…if you are an athlete, then it will be an enjoyable walk in the park. However, you should definitely be a proficient cyclist: this means feeling at ease on a bicycle (balance, riding technique, etc)…it may sound silly to say all this, but every year we have people on our rides who are not completely comfortable with a bicycle. If you’re new to riding a bicycle, then a week-long cycling vacation is not a good idea.

 Although relatively flat, there are some small, but long grades and so you should also be prepared to do a bit of climbing. Nothing too serious, but you should incorporate hills into your  training.  If you haven’t done a multi-day bike tour before, then at a minimum do a few 40-60 km rides on consecutive days. 

Am I physically up for the CHALLENGE Tour ? Will it be too easy or too difficult for me ?

Challenge Tour:  You should plan on having at least 1,000 tough kilometers under your belt by the time you begin the tour and feel comfortable on the saddle for 6 hours a day and for at least 90 minutes at a time.

You should be athletic and feel very comfortable on a bicycle. If you’re a serious athlete of any age, then the tour will be enjoyable and not too difficult. If you’re in all-around good shape, then the tour will be a Challenge and that’s fine ! You shouldn’t consider doing this tour, however, if you’re not fit and  don’t enjoy pushing yourself.

Riders should be prepared for some short, but steep climbs throughout the day. If you’re not used to climbing, then incorporate some into your training. You should also definitely try to do some multi-day rides into your training so that your legs know what 7 days of biking feels like.

Am I physically up for the Jura Tour ? Will it be too easy or too difficult for me ?

Unless you're a professional cyclist, you won't think that the ride is easy.
We designed the Jura Tour for our former cyclists who wanted something even more intense than the Challenge Tour. So, if this is your first tour with us, maybe consider doing “The Challenge” first ?

That said, anyone who would like to do the tour should be in excellent shape and ready for lots of climbing. Unlike the other two itineraries, there is no convenient train transport to get you up and over the humps. You'll need to do the whole day every day and there is no guarantee of perfect weather. Of course, there is the support vehicle in case of an emergency, but it is not meant to be a sag wagon on this tour.

Riders should also keep in mind that we'll be biking for 9 days, (with one day off in the middle), so all cyclists on this trip should know what a week of hard cycling feels like. We don't mean to scare you ! Riders who are fit and ready will have an incredible experience cycling through some of the most pristine countryside in all of Europe.

My spouse would love to come, but (s)he doesn’t bike.

No problem. Non-riding spouses will have a wonderful trip: riding the train, hiking the hills, shopping in the villages and relaxing at the hotel. We do give non-riding spouses a discount, but we do offer them a special train pass which allows them to buy ½ price tickets for their entire trip. Take a look at “Non-riding Spouses” in our document library .

However, the Jura Tour is not appropriate for non-riding spouses given the fact that the train network in this remote part of Europe is not very extensive.

What about my luggage?

Each day your luggage will be carried by our support vehicle and will be waiting for you at your final destination. The luggage that you are travelling with must be limited to one piece and must meet the dimensions of a standard airline carry-on (45 linear inches: the length, height and width added together). Van space is limited so we must be strict concerning this requirement. If you’re travelling to Geneva with more luggage, it can be stored at the hotel at no charge. top

What about the bike ?

There are several possibilities: use ours or bring your own. Our 21-speed Swiss BMC hybrids have smooth tires on 26 inch wheels and are built to handle our route's terrain. Our bikes come with a handlebar bag,pump, tube, repair kit, bottle cage, bell and spd compatible pedals. You'll see few bikes this nice on the road.

We also understand that many cyclists are attached to their own bicycles. It is normally possible to fly your bike from the United States or Canada as a piece of luggage, so long as it is properly packed. Check with your airline to see if there is an extra charge. If you do bring your own bicycle, we'll assemble it and make adjustments at no extra charge. Cyclists bringing their own bicycles do not receive a discount on the price of the tour.

Cyclists should also be aware that we encounter around 50 kilometers of gravel on the Lite Tour and the Challenge Tour. This gravel is hardpacked and easy to manage, but not suited for road bikes. One piece of advice that guests often give future riders: "Leave your bike at home. Bike Switzerland's bikes are great for the itinerary".

The Jura tour is on bike paths and quiet roads and so more suitable for road bikes. We will therefore be using BMC road bikes.

What should I bring for my bike ?

If you’re a cyclist with an extra tender tush, you may consider bringing your own saddle (without seat post).

What else should I bring ?

You’ll find a packing list in our document library.

What if I have serious mechanical problems ?

Our guides are not only excellent navigators, trainers and companions: they are excellent mechanics. We travel with a complete tool set, spare parts and bike stand to make sure your machine is always running perfectly.

How many riders will be on my tour ?

A tour will have a minimum of 5 riders. Most full guided bike tours have 18 riders. There are rare instances of 19 or 20 riders.  top

Where does the tour start ? How do I get there ?

All of our guided bike tours start in Geneva. We encourage participants to make their own travel arrangements over the internet since this is the cheapest alternative. If you're thinking of travelling before or after the tour, we'd be happy to talk to you about the possibilities and make suggestions. top

Do I need to wear a helmet ?

Yes. In Europe, you will seldom see a cyclist on the road without one. We can supply you with a helmet for the tour at no charge, so there is no need to bring your own.

When should I arrive ?

You should do what is convenient, but ideally you would arrive in the morning or early afternoon of Day One since we're leaving for a vineyard tour at around 5pm. Of course, you can always arrive a day early, but we won't be able to gaurantee an airport pick-up in that case. No worries, however, the hotel is extremely easy to get to from the airport. John will explain all of that to you in detail.

We will take care of hotel stays for anyone arriving before the departure date at the cost of 180 Chf for a single and 200 Chf for a double.

We may not be able to meet you at the airport if you arrive before Day One. However, this is not a major problem since the airport and your hotel are directly linked by train. top

What happens when I arrive ?

If there is another guest arriving in the same hour, you may have to wait up to an hour before we take you to your hotel. Otherwise, we’ll take you directly to your room and fit you with your bike shortly thereafter. Then you’ll be free to explore the neighbourhood until around 5pm when we meet for a vineyard tour and supper. top

What is included in the tour price ?

Almost everything is included: hotels, all but two meals, bike rentals, Swiss cell phone rental, t-shirt, maps, train transportation back to Geneva, pick-ups and luggage shuttles, special events and certain train rides, bus rides and boat cruises. However, riders wanting to take the train because of fatigue or inclement weather will pay for their own train tickets at these times.top

What is not included in the tour price ?

Just so all is clear: meals taken outside the group, drinks or snacks bought en route or at bars or at the hotel. Soft drinks at meals or substitutions to meals, price of evening entertainment, phone calls and museum entrances.

 We can supply you with accident insurance for a small supplement. top

Do you have a sag-wagon ?

No. We meet the van every afternoon for a catered lunch, and if a rider is feeling especially weak or sick, then of course they are welcome to ride in the van provided there is enough space. However, the van is not meant to seek out and rescue weary riders. That said, we do make exceptions for those who are sick or experience mechanical problems. Riders who find themselves tired and struggling will have easy access to train stations on each day of the ride, so those wanting to cut their mileage or do a half-day will have the opportunity.

How does the train work ?

Our tour goes by various train stations 2-4 times each day. Riders would therefore be able to take the train should they want to shorten the day's mileage. During the orientation, guests will be shown how to put their bikes on the train and how to purchase tickets.

Guests are responsible for paying for their own train tickets. If travelling in a group, your guide may pay for everyone's tickets. In this case, (s)he will keep the tickets and you will be expected to reimburse him/her at the end of the trip.  Guests taking the train to make a "half-day" should expect to pay 20 to 35 Chf per ticket.

Where do we stay ?

Bike Switzerland offers luxury without pretension. Our hotels are all normally 3 or 4-star quality, typically Swiss and located in magnificent settings. We realize that your accommodations are an extremely important part of your experience and we've gone out of our way to find some great places to stay.  You will find pictures of hotels with descriptions for each day of the tour on the website. top

Where do we eat ? What do we eat ?

Breakfast will be provided for us every morning at the hotel. Our support vehicle will then meet us every afternoon for a lavish picnic lunch of meat, cheese, bread, salads, chocolate, beer, wine, juice and soft drinks. From time to time lunch may be provided for you at a restaurant along the route in case of bad weather. Evening meals of Fondue, Raclette, Rosti, Choucroute and other Swiss dishes will always be taken at a restaurant in the evening. There are a few award winning restaurants on our itinerary. We can always accomodate vegetarians or lactose intolerant cyclists. top

What about drinks ?

There will always be mineral water (flat and sparking) on the table. Otherwise, individuals pay for their drinks seperately.

Otherwise, Bike Switzerland often provides an evening cocktail before supper at around 7 O’clock where beer, wine, soft drinks and appetizers are served. top

Can I go alone ?

Although most participants come with a friend or in small groups, we do encourage solo-travelers to join us since the camaraderie will allow you to make friends fast.

If you come alone, you will need to pay a 600 Chf supplement for a single room. Upon request, we will try to find you a same-sex roommate, but we cannot guarantee that this will be possible. top

How do I sign up? Tell me about the deposit.

Go to the "Sign up" page to begin the process. You'll choose the tour, fill-out an on-line application, and pay a 600 Swiss Franc deposit to reserve a space on our ride. If you are going through your bike shop or bike club, your deposit should be paid through the individual in charge. Otherwise you can reserve your trip with a check payable to

John Klemme / Bike Switzerland
19948 C12
Hawarden, Iowa
51023, USA

Credit cards are accepted through our site.

You will be notified by email or telephone when your payment is received. top

When is the balance due ?

The balance for your trip is due three months before Day One of your trip. Again, the balance can be paid by check, credit card or bank transfer. Your balance should include any extras that you’ll be needing (insurance, extra night in Geneva, etc.)

Once we receive your final balance, we will send a packing list and general information about our tour.

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What if I change my mind ?

If you change your mind three months before Day One of your trip, you will receive a full refund on your deposit minus 300 Swiss Francs. For example, if your tour begins on August 3rd, you would need to cancel your tour on or before May 3rd

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What if I change my mind later ?

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Should you decide to cancel, and if there is a waiting list, Bike Switzerland will simply transfer your tour to a different person(s) of our choice and there will be an administrative charge of 100 Swiss Francs. If there is not a waiting list for your ride, we will apply the following refunds.

  1. Each person cancelling more than 90 days before Day One of the tour will  forfeit 300 Swiss Francs of their deposit.
  2. Each person cancelling 61-90 days before Day One of the tour will forfeit their deposit.
  3. Persons cancelling 31-60 days before Day One of the tour will receive a refund minus 50% of the trip price.
  4. Persons cancelling 30 days or less before Day One will receive no refund.
  5. In order to avoid loss of funds, riders may choose to transfer their ride to another person of their choice for an administrative fee of 200 Chf. Such a transfer must be made at least 30 days before the tour unless special permission is granted. Bike Switzerland reserves the right to refuse any such transfer if the participant substituted is deemed unacceptable for any reason.

 

Do you offer insurance ?

Yes. We offer Swiss-based emergency medical insurance. This insurance costs 125 Chf and will give you 10,000 Swiss Francs of coverage over a 15-day period. This is ACCIDENT insurance and it covers evacuation and medical costs that would be directly related to the trip (bike accident, pulled-muscles, sprains, heat stroke) . Pre-existing medical conditions are not covered. Medical expenses resulting from strenous activity (heart attack, would therefore not be covered. General sickness: cold, flu, etc. are not covered.

Do you have a liability policy ?

Yes. Bike Switzerland is not liable for bodily injury or property damage as a result of (but not limited to) participants' physical exertion. Bike Switzerland is also not liable for property damage or bodily damage as a result of forces of nature; travel by plane, train, auto, bike, boat or other transportation. Bike Switzerland is not liable for accidents caused by consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. Bike Switzerland is also not liable for expenses not specified as included in the trip, but which may be required to get to or from a trip start or end. Bike Switzerland reserves the right to make route and hotel modifications as necessary for the comfort and safety of participants. Bike Switzerland may take photographs or make film records of its trips for promotional and commercial use, as well as approving such use by third parties without financial remuneration. top

Is there anything else that I should know ?

Again, Bike Switzerland believes in being very clear about policy so that there are no eventual misunderstandings. For this reason, please note the following:

  • Participants arriving late or leaving early receive no refunds or rebates unless agreed upon beforehand.
  • Single supplements are considered as part of the trip price and are therefore subject to cancellation fees.
  • Bike Switzerland reserves the right to make route and hotel changes if necessary.
  • In the very exceptional case of Bike Switzerland cancelling a trip due to low enrolment, participants will receive a full refund of all payments received to date.

Participants must sign the Release of Liability form and the Assumption of All risks and Arbitration Agreement. top

 

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